Terms & Conditions of Sale
By purchasing from Penelopetom Direct Ltd, you (the customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation.
Promotional Code Terms & Conditions
Unless otherwise stated, promotional codes cannot be used in conjunction with any other offer or discounts.
You may use promotional codes through our Website, over the phone and in stores unless otherwise stated (i.e. valid only online) and not in conjunction with any other offer. You may participate in offers once only.
Unless otherwise stated, delivery charges, gift vouchers and sale (clearance) items are excluded from offers.
These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Penelopetom's standard terms and conditions – orders that are considered to be commercial may be excluded from the offer. Promotional codes are not valid against shipping rates. In the case of part-refunds, a percentage of the item’s value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry. Where a minimum spend is stipulated, this refers to the order subtotal exclusive of shipping.
We are unable to apply discount codes retrospectively to an order once the sale has been made.
We reserve the right to cancel any promotion, offer or promotional code after seven working days of publication.
When you enter our checkout, we will require your email address. We need this information to tailor the checkout experience, and to assist you should you experience issues on our website.
When you place an order, we will require your name, e-mail address, contact telephone number and payment details. Without this information we will not be able to process your order.
An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Once your order has been despatched and delivered, the completion of the contract between Penelopetom and yourself takes place. We may not be able to fulfil your order due to the following reasons:
If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.
We reserve the right to reject any offer of purchase by you at any time.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 28 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on firstname.lastname@example.org. If your order has already been despatched please follow the procedure set out in our Returns Policy.
Product Pricing, Descriptions, Images & Estimated Time of Arrivals
All prices published are in pounds sterling and are inclusive of VAT at the prevailing rate. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.
Although we aim to keep the Website as up to date as possible, the information, including product descriptions, dimensions and pricing, may be subject to change without notice. The images shown online are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.
Delivery dates are for guidance only and may change due to unexpected delivery problems.
Due to the fact our stock levels are updated periodically, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
Sale Item Disclaimer
Sale prices are valid from the time that it displays online and cannot be retrospectively applied to an order. If an item was purchased at full price, it will need to be returned in the appropriate way and then reordered.
We have very limited stock of our sale items, and we do not take back orders on any of these or any items. Due to the fact our stock levels are updated periodically, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
Payment for all orders is at point of sale and not at point of despatch.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We are unable to refund or exchange any personalised item unless it is deemed faulty by us.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
E - Gift vouchers can only be redeemed online. E-Gift vouchers will expire one year after date of sale. Paper gift vouchers can be purchased in store for use in store and may not be used online.
Please note that Gift Vouchers cannot be returned.
All product names, copy, product images, buttons, Website graphics are copyright of Penelopetom Direct Ltd. No unauthorised use of copy, product tiles or product images may be used without express permission or approval by Penelopetom Ltd.
Many of our items including large pieces of furniture and mirrors are always in stock, but during busy times of the year, stock may sell out quickly or be limited in availability.
Where a product is not in stock, we try our very best to display an estimated re-stocking date on a product page if the information is available. We also provide you with the opportunity to register your email address on a product page to be notified as soon as stock is booked in to our warehouse.
Our made to order products have their own delivery leads times and you are encouraged to look at these prior to placing an order.