UK DELIVERY
We aim to ship all orders received by 2pm on the same day (Monday to Friday).
The shipping rates above apply to all products except furniture and lighting which are sent via courier (see below).
Please note - For larger or bulk orders, we may contact you to arrange delivery and confirm any additional shipping charges before processing your order.
COURIER DELIVERY
Our furniture, lighting and mirrors are delivered by courier, and our delivery aim is to arrive within 1 to 2 weeks. Delivery charges are below:
Furniture, lighting and mirrors are delivered Monday to Friday between 7am and 7pm. You’ll receive a notification with your delivery window (AM/PM slot) and details of our ‘leave safe’ service, which allows delivery to a neighbour or safe spot (with photo proof and card left). You can also reschedule if needed. Please note, items may arrive separately as they are dispatched from different warehouses.
CLICK & COLLECT
Collect your order for free from our Totnes store. Please place your order and select "click and collect" at the checkout. We will contact you when your order is ready to collect which will normally be within 48 hours.
UK RETURNS
Please contact us before returning any items on office@penelopetom.com.
We will happily offer an exchange, refund or credit for non-personalised items returned to us in perfect order and in original packaging within 28 days. If you return an item, please ask for proof of postage from your post office. We suggest items are returned by registered post as we cannot refund items broken or lost during return transit. Delivery charge and return postage will only be refunded if the item is faulty.
In the unlikely event of an item arriving faulty or not as ordered, please inform us on office@penelopetom.com within 24 hours of receipt and we will be happy to replace it.
For our full returns policy, click here
OVERSEAS DELIVERY
Due to the evolving tariffs, duties, taxes and posting costs to overseas destinations, we are currently suspending all overseas deliveries. You are welcome to contact us for a bespoke, current quotation for shipping to a country of your choice. Please email us on office@penelopetom.com and we will be delighted to help you.